cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 1 0 1
Message 1 of 2
105
Flag Post

bit locker error mysteriously locked up my laptop HD

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I do not know the bitlocker code.

 

with the serial number of my laptop can I get a bit locker code somewhere/ If so please tell me where. Original HD is still in the pc. I can get to diags and all seems good. An HP utility says Bitlocker is not turned on?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
22,420 22,408 1,484 2,134
Message 2 of 2
Flag Post
HP Recommended

@GPOT52,

 

I reviewed your post and I understand that the computer is asking for the BitLocker recovery key.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to retrieve the BitLocker key.

 

https://support.hp.com/in-en/document/c06432394#:~:text=Retrieve%20the%20recovery%20key%20from%20you...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation