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Message 1 of 2
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bit locker error mysteriously locked up my laptop HD

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I do not know the bitlocker code.


with the serial number of my laptop can I get a bit locker code somewhere/ If so please tell me where. Original HD is still in the pc. I can get to diags and all seems good. An HP utility says Bitlocker is not turned on?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the computer is asking for the BitLocker recovery key.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article to retrieve the BitLocker key.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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