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Locked

‎06-30-2020 02:07 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I do not know the bitlocker code.

 

with the serial number of my laptop can I get a bit locker code somewhere/ If so please tell me where. Original HD is still in the pc. I can get to diags and all seems good. An HP utility says Bitlocker is not turned on?

1 REPLY 1

‎07-05-2020 03:54 AM

HP Recommended

@GPOT52,

 

I reviewed your post and I understand that the computer is asking for the BitLocker recovery key.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to retrieve the BitLocker key.

 

https://support.hp.com/in-en/document/c06432394#:~:text=Retrieve%20the%20recovery%20key%20from%20you...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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