• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-03-2025 08:42 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (794H8AV)

I called in a month or so ago and had an agent control my computer because I had continuous pop ups to restart my computer and it was getting really difficult to use. At this point my computer is fine but I cannot seem to download anything. I am blocked from downloading files I need for school, pictures, anything of that nature. I will get a little notice under it that say that it cannot be downloaded due to virus scan failed. I am really in a pinch, and I need this to be corrected.

1 REPLY 1

‎09-04-2025 08:29 AM - edited ‎09-04-2025 08:34 AM

HP Recommended

Greetings @Thing1-1993 

 

Welcome to the HP Forum. 

 

Did an official HP Support agent "fix" your PC or did you contact a different entity?

 

Can you run a manual virus/malware scan and what A-V software is your PC using?

 

Is your PC's A-V software getting definition updates? Is your PC getting Windows updates?

 

What you are experiencing sounds a little suspicious.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.