• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-09-2025 05:32 AM

HP Recommended
Product: 15 s008tu
Operating System: Microsoft Windows 10 (64-bit)

Bluetooth not working. The drivers for Bluetooth and simple pci controller are missing.

Reply
3 REPLIES 3

‎06-09-2025 07:10 AM

HP Recommended

Since your notebook comes with a Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter, that will not work on W10 anymore.

 

Here's the driver but after you install it, I believe that you will get some kind of error which is not fixable.

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

You will either have to use a USB Bluetooth adapter or replace the Ralink wifi card with a different model where the Bluetooth will work on W10.

 

Below is the link to the driver you need for the PCI Simple Comms Controller:

 

Intel Management Engine Components Driver

 

11.0.0.1173

 

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74763.exe 

Reply
Was this reply helpful? Yes No

‎06-09-2025 07:54 AM

HP Recommended
Hi Paul, Thanks a lot for detailed reply and link# provided. Haven't tried out the bluetooth driver mentioned by you but will try out the same! --- Kirti Acharya
Reply
Was this reply helpful? Yes No

‎06-09-2025 07:57 AM

HP Recommended

You're very welcome, Kirti.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.