• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
15 s008tu
Microsoft Windows 10 (64-bit)

Bluetooth not working. The drivers for Bluetooth and simple pci controller are missing.

3 REPLIES 3
HP Recommended

Since your notebook comes with a Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter, that will not work on W10 anymore.

 

Here's the driver but after you install it, I believe that you will get some kind of error which is not fixable.

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

You will either have to use a USB Bluetooth adapter or replace the Ralink wifi card with a different model where the Bluetooth will work on W10.

 

Below is the link to the driver you need for the PCI Simple Comms Controller:

 

Intel Management Engine Components Driver

 

11.0.0.1173

 

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74763.exe 

HP Recommended
Hi Paul, Thanks a lot for detailed reply and link# provided. Haven't tried out the bluetooth driver mentioned by you but will try out the same! --- Kirti Acharya
HP Recommended

You're very welcome, Kirti.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.