bluetooth connection issue where ever had a call when connected earbuds to both mobile and laptop

[Ahammad05]

where ever had a call when connected earbuds to both mobile and laptop after that the laptop doesnt get sound i have to press the power off botten and again onn after a minute then the bluetooth gets connected again

[zoey7886]

@Ahammad05, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a connection issue between your earbuds and devices! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you are experiencing a connection issue between your earbuds and devices (mobile and laptop). Here are some troubleshooting steps you can follow:

Ensure Bluetooth Adapter Use: To ensure optimal connection and sound quality, use the USB Bluetooth adapter for your PC rather than the integrated Bluetooth of your computer. This adapter provides the best connection, softphone functionality, and acoustic sound quality through your earbuds.

Check Device Connections: Ensure that your earbuds are connected to both the mobile phone and laptop correctly. You can connect up to two devices simultaneously with the earbuds, but if one device is not functioning properly, reconnect your earbuds to the non-functioning device.

Power Cycle the Earbuds: As you mentioned you had to turn the earbuds off and on again, this suggests there may be a need to reset your connection. This can be helpful in resolving temporary connection glitches.

Update Firmware: Ensure that the firmware for your earbuds and any related software, like Poly Lens App, is up-to-date. This can help resolve connection issues and improve performance.

Adjust Bluetooth Settings in Windows: For streaming media on Windows, configure your Bluetooth settings:

• Go to Start menu > Control Panel > Sound > Playback tab and set the appropriate device as Default Device.
• Adjust the settings for Communications tab if necessary.

Check Volume Levels: Make sure that volume levels are set appropriately on both devices.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,