bluetooth disappeared in my windows 11 24H2

[mighaelg1997]

hi, my bluetooth disappeared suddenly when i tried to connect my airpods, they didnt connect properly and it crashed. tried installing the driver again but it didnt go through and i dont know what to do now

[Hawks_Eye]

Hi @mighaelg1997 

Welcome to the HP Support Community! We're here to help you get back up and running.

If Bluetooth has disappeared from your Windows 11 24H2 system, especially after a failed AirPods connection, the issue likely stems from a driver crash or disabled service. Let’s walk through a focused recovery to bring Bluetooth back.

Step-by-Step: Restore Missing Bluetooth on Windows 11 24H2

1. Show Hidden Devices in Device Manager

• Press Windows + X > select Device Manager.
• Click View > Show hidden devices.
• Expand Bluetooth and Network adapters.
• If Bluetooth is listed but greyed out:
  • Right-click > Uninstall device.
  • Restart your PC.

This forces Windows to reload the Bluetooth stack.

2. Restart Bluetooth Services

• Press Windows + R, type services.msc, and press Enter.
• Locate and restart these services:
  • Bluetooth Support Service
  • Device Association Service
  • Radio Management Service
• Set their Startup type to Automatic.

These services must be active for Bluetooth to function properly.

3. Reinstall Bluetooth Driver

Visit your laptop’s support page:
HP Software and Driver Downloads

Enter your product name and select Windows 11.

Download and install the Bluetooth driver listed (usually Realtek, Intel, or MediaTek).

This restores the correct driver version for your hardware.

4. Run Bluetooth Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Bluetooth troubleshooter.

This checks for missing components and attempts automatic repair.

 

5. Check BIOS Settings (If Applicable)

• Restart your PC and press Esc or F10 to enter BIOS.
• Navigate to System Configuration > Built-in Device Options.
• Ensure Bluetooth is enabled.

Some systems allow toggling Bluetooth at the firmware level.

 

6. Use a USB Bluetooth Adapter (If Internal Module Fails)

• If Bluetooth remains missing, consider using a Bluetooth 5.0 USB adapter.
• Plug it in and Windows should install drivers automatically.

This provides a plug-and-play workaround without modifying internal settings.

Let me know how the system responds after reinstalling the driver and restarting services. If needed, I can guide you through checking Windows logs or preparing a clean driver install. 

You're doing everything right—this sequence should help restore Bluetooth functionality.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye