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‎05-14-2019 01:46 AM

HP Recommended
Product: HP ProBook 640 G1
Operating System: Microsoft Windows 7 (64-bit)

Please help me with my problem, currently, I can't connect my  JBL e55BT headphones with my  HP ProBook 640 G1  via Bluetooth, I have downloaded all of hp Bluetooth drivers, nothing helps me with this!

The problem is that the Peripheral device driver can't be installed.

3 REPLIES 3

‎05-14-2019 07:15 AM

HP Recommended

Hi:

 

If you have installed the correct model bluetooth driver for the model wifi adapter your notebook comes with, then see if the info from Microsoft at the link below is of help to you...update to the latest version of Windows Mobile Device Center 6.1

 

https://support.microsoft.com/en-us/help/2654568/error-bluetooth-peripheral-device-driver-not-found-...

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‎05-14-2019 08:14 AM

HP Recommended

the problem was resolved by installing the driver from this link.

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69975.exe

But thank's a lot!

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‎05-14-2019 09:00 AM

HP Recommended

You're very welcome.

 

So you did need to install the correct model bluetooth driver for the wifi adapter your notebook came with.

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