c Legacy BIOS

[Sam_26]

Hi 

I own a HP Pavilion 15-ec2004AX laptop. OS Windows 11 22H2 BIOS v - F27

Recently I have been facing black screen issue repeatedly. I tried to resolve it by updating AMD graphics driver but it didn't work. After lots of research and YT videos I narrowed down the issue as BIOS conflict with AMD graphics driver. Now to permanently resolve the issue I am looking for a clean copy of the previous BIOS version may be F.26 I'm not sure, which I'll use to roll back my system bios

Please Help

[Raj_05]

Hi @Sam_26,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Rolling back the BIOS to an earlier version is a delicate process, but it can help resolve compatibility issues like the one you're experiencing with the AMD graphics driver.

Here’s how you can find and install a clean copy of an earlier BIOS version for your HP Pavilion 15.

Identify the Correct BIOS Version:

• Your current BIOS version is F.27, and you're looking for F.26 or earlier.
• The HP support website usually offers older versions of BIOS under the "Previous Versions" section.

Download BIOS Version F.26 or Earlier:

• Go to the HP Software and Driver Downloads page.
• Enter your laptop's model number.
• Navigate to the "BIOS" section, and look for the previous version (F.26 or another older one).
• Download the BIOS file (likely in .exe format).

Prepare for BIOS Rollback:

• Backup your data: Before proceeding, ensure all critical files are backed up.
• Ensure battery is fully charged and keep the laptop plugged in to avoid any interruptions during the BIOS update.

Install the Older BIOS Version:

• Run the downloaded BIOS file (usually from within Windows).
• Follow the on-screen instructions. When prompted, confirm that you wish to proceed with downgrading the BIOS.
• The system will restart, and the BIOS will be flashed.

Check BIOS and AMD Driver Compatibility:

After rolling back, check for any AMD graphics driver updates and monitor whether the black screen issue persists.

Note:

• If the rollback doesn’t solve the issue, consider using a system restore point created before the problem started.
• If available, switch from the AMD driver to the Windows Update-provided driver, which might offer better stability.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Sam_26]

Hi Alden

Thanks for sharing details. I have downloaded the earlier version of BIOS F.25A but unable to update the bios 

error - please suggest

[Raj_05]

Hi @Sam_26,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Sam_26]

Hi @Alden4

Thanks for sharing the details however no joy on that front too. Please if you can guide me how to escalate the issue to HP HQ as it is really frustrating

[Sam_26]

Hi @Alden4

Any chance HP is planning to address the BIOS v F.27A conflict with AMD Graphics driver??

Trust this issue might be plaguing numerous HP Laptop users with AMD Ryzen CPU. My recent interaction with the HP Support team revealed that there is no available solution other than letting the support engineer certify no hardware issue to the black screen problem and then support team will escalate the matter. I did ask for a timeframe and there was no response other than if you want to resolve quickly please check with local technicians

Please help

[Sam_26 · Accepted solution]

As there is no response from HP 

Closing this thread