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‎05-11-2017 08:25 AM

HP Recommended

hello , so i went to the link and downloaded it. now what ?

 

 

and im not sure which windows i have downloaded. i just no its windows 10 sorry.

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‎05-11-2017 08:27 AM

HP Recommended

i dowloaded it. now what do i do?

 

yes im still under warranty. and i am not too sure what version i have honestly.

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‎05-11-2017 08:42 AM

HP Recommended
@taykid28 wrote:

hello , so i went to the link and downloaded it. now what ?

 

Run the installer to update the diagnostics tool.

The do the F2 thing I had you do earlier to get to the diagnostics.

Arrow down to Component Tests and hit Enter.

Arrow down to Webcam and hit Enter.

Hit Enter again to run the test.

Is the test for the webcam there now?

 

If no joy, you will need to contact HP Support for warranty support.

This is the way you have to contact support, from this link below.

Choose the country you are in and follow the Prompts.

Contact HP Worldwide | HP® Official Site

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‎05-11-2017 08:42 AM

HP Recommended

i restarted and did f2 and camera was still not on the list 😞

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‎05-11-2017 08:43 AM

HP Recommended

Contact Support

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‎05-11-2017 08:45 AM

HP Recommended

okay. thank you for your help. i really appreciate it.

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