camera malfunctioning after installing Zoom Workplace

[Jackim80]

After installing Zoom Workplace my HP laptop camera has only a partial view

[Jackim80]

After installing the app, Zoom Workplace, my HP laptop camera has only a partial picture.

[Max3Aj]

Hi @Jackim80, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like Zoom Workplace might be interfering with your camera's resolution or cropping the image. Try these steps to fix it:

Check Zoom Workplace Camera Settings

• Open Zoom Workplace.
• Go to Settings (gear icon).
• Navigate to Video and check the Camera Preview.
• Look for any cropping, resolution, or aspect ratio settings that may be affecting the view.

Test Camera in Another App

• Open the Camera app in Windows (Press Win + S, type Camera, and open it).
• If the Camera app also shows a partial view, the issue is system-wide.
• If the Camera app works fine, the issue is specific to Zoom Workplace.

Update Camera Drivers

• Press Win + X → Device Manager.
• Expand Imaging Devices or Cameras.
• Right-click your camera and select Update Driver → Search automatically.
• Restart your laptop and check if the issue persists.

Reinstall the Camera Driver

• In Device Manager, right-click the camera and choose Uninstall Device.
• Restart your laptop; Windows will reinstall the camera driver automatically.

Check Zoom Workplace Permissions

• Press Win + I → Privacy & security → Camera.
• Ensure Zoom Workplace has access to the camera.

Try an External Camera

• If available, connect an external webcam to check if it works fine in Zoom Workplace.
• If the external camera works, your laptop's built-in camera may need a firmware update or replacement.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support