• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-25-2019 09:02 AM

HP Recommended
Product: HP Stream Laptop 14-cb0XXExample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

NO ERRORS, TRYING TO UPDATE.  will download 100%, WILLNOT install. SAYS pc is not on.

3 REPLIES 3

‎06-27-2019 02:20 PM

HP Recommended

@misskitty2,

 

Welcome to the HP Support Community!

 

Are you trying to install Windows updates? If yes, then run the Windows update troubleshooter and check if it helps.

 

Follow the steps in the below article.

 

https://support.microsoft.com/en-in/help/4027322/windows-update-troubleshooter

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎06-27-2019 08:33 PM

HP Recommended

HEARS HOW I FINALLY GOT MY LAPTOP FIXED

I stuble on Microsoft media creative tool. Which change my windows with the HELP of HP.  TODAY I WAS ABLE TO update every thing, Runs sooth now.

Was this reply helpful? Yes No

‎06-28-2019 01:51 PM

HP Recommended

@misskitty2,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.