can some one help with tpm

[ayan181]

i own a hp victus gaming laptop-fb0xx which when i switch on shows this TPM issue? what should i do????

[Raj_05]

Hi @ayan181,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Victus gaming laptop is displaying a TPM (Trusted Platform Module) issue when you switch it on, you may want to follow these steps to troubleshoot and resolve the problem.

Check TPM Settings in BIOS/UEFI:

• Restart your laptop and enter the BIOS/UEFI settings. You can usually do this by pressing a specific key (such as Esc, F1, F2, or Del) during the boot process.
• Look for TPM settings in the BIOS/UEFI and ensure that TPM is enabled. If it's already enabled, you might try disabling it, restarting, and then re-enabling it.

Update BIOS/UEFI:

• Check if there is a BIOS/UEFI update available for your laptop on the HP support website. Sometimes, updating the BIOS can resolve compatibility issues and improve system stability.

Check TPM Status in Windows:

• If you can access the operating system, check the TPM status in Windows.
  • Press Win + R to open the Run dialog, type tpm.msc, and press Enter.
  • Check the TPM manufacturer information and status. Make sure it's enabled and functioning properly.

Update TPM Firmware/Driver:

• Visit the HP support website and download the latest TPM firmware or driver for your laptop model. Install the update and restart your laptop.

Clear TPM:

• In the TPM Management Console (tpm.msc), there might be an option to clear TPM. Before doing this, ensure you have a backup of your important data.
• Clearing TPM might resolve issues related to its configuration.

Remember to back up important data before making any changes to your system settings.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support