can't send or receive emails

[Meredith80501]

I bought a new HP computer last week and had Best Buy transfer all my data.  It was up and running for 6 days and then yesterday morning I was unable to send or receive emails.  I don't know what to do.

[Dragon-Fur]

@Meredith80501 

Email is controlled in and by

• Your email provider,
• The method you are  using to connect to your email provider (email program, website)
• Your version of Windows (the exact version of Windows is generally not a concern and most email providers support all new versions of Windows)
• The permissions you have set in your email settings
• The method you are using to connect your computer to the network and the network to the Internet
• Whether your Windows Updates are current and installed (not pending, not stuck, not broken)

What to do?

Restart everything, including the router that controls your network.

Check that other network related tasks work -- for example, visiting and opening websites.

What else?

If you are running an email software ,

If you cannot find the information you need online or in the program help files,

Contact the provider of the software.

For Example,

For Outlook, Contact Microsoft and ask for help

For Thunderbird, Contact Mozilla (Firefox) and ask for help

If you are running your email through your web browser,

Contact your email provider

For example,

If you use Google mail , get  help from Google.

If you use Yahoo mail, get help from Yahoo.

If you are having trouble with your email address, contact the provider for that email.

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