-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
New Member,
Welcome to the HP English Community --
Reminder to those reading
Do not include private information with your post.
What?
Doing so provides not-so-nice people with another opportunity to harvest your data.
Answer
The lack of the Biometric devices section in your Device Manager means that the optional fingerprint reader sensor is not installed in your computer hardware.
When there is no reader installed, the little box on the keyboard is just a same color cover plate.
Control Panel > icon view > Device Manager
Tab View
Check Show hidden devices
Select Devices by Type
Open Biometric devices
If listed...
Right-Click on the Driver > Select / open Properties
What to add the fingerprint reader to your computer?
The part number and the installation procedure is included in your Service Manual.
Page 69
Pages 14-15
(4) Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure when you
register your fingerprint that all sides of your finger are registered by the
fingerprint reader.
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP EliteBook 840 G6 Notebook PC
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community