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- HP Community
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- Notebook Software and How To Questions
- cannot find biometrics in account option

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10-11-2024 12:21 PM
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What?
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Answer
The lack of the Biometric devices section in your Device Manager means that the optional fingerprint reader sensor is not installed in your computer hardware.
When there is no reader installed, the little box on the keyboard is just a same color cover plate.
Control Panel > icon view > Device Manager
Tab View
Check Show hidden devices
Select Devices by Type
Open Biometric devices
If listed...
Right-Click on the Driver > Select / open Properties
What to add the fingerprint reader to your computer?
The part number and the installation procedure is included in your Service Manual.
Page 69
Pages 14-15
(4) Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure when you
register your fingerprint that all sides of your finger are registered by the
fingerprint reader.
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
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HP EliteBook 840 G6 Notebook PC
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