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cannot get hp support assistant to work. already downloaded newest version.

hp g62 100 notebook
Microsoft Windows 7 (64-bit)

Support assistant does not open. downloaded latest version. I do not think it installed, got an error message but forgot it, sounded common though, when trying to uninstall.

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HP Recommended

cannot get hp support assistant to work. already downloaded newest version.



HPSA does not work for everyone or in every situation.

I can offer the following...


You can try the Microsoft Ininstaller program and / or the "complete cleanup" steps below.


Procedure Details - HP Support Assistant – Remove and Install


Read sections, then decide how to proceed.



Do NOT use the HPSA to update the BIOS.


Remove the existing version of HPSA


Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in




If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed



For "complete cleanup” of the old version of the HP Support Assistant:


  • When / If asked whether you want to save any of the presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.


  • HP Solutions Framework is a subset of HPSA.


  1. FIRST uninstall the HP Support Assistant
  2. Restart the computer
  3. Uninstall HP Solutions Framework software from Programs and Features
  4. Restart the computer and log in.


NOTE: Framework (re)installs with the HPSA


  • After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.


Settings > Apps > Apps & features >

Scroll down the list, look for HP Support Assistant (and / or HP Support Solutions Framework)


If the stubborn software is found in the list, click and uninstall it, Restart and log in.



Download, Save, Install the latest supported HP version of the HP Support Assistant


Website / Download

HP Support Assistant


  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in


Optional - After the software is installed, PIN the program to your Windows Start Screen


Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start


Help for HPSA


HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎


If necessary, and lots of people choose to do it this way, you can install your HP Software and Drivers manually.

HP PCs - Downloading or Updating Software and Drivers

Section: Find driver updates on the HP website


If HPSA is working at all, consider:

Adjust the HPSA Settings to Notify instead of automatic download-install.

Restart the computer and log in

Open HPSA > Check for Updates

Use the list to compare what is suggested against available updates in your computer's Website Support page.



Do NOT use the HPSA to update the BIOS.

HP Notebook PCs - Updating the BIOS (Basic Input Output System)



Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP G62-100 Notebook PC series


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