cannot install Intel® Core™ i7-8750H drivers.

[puffypass]

hello, i hope you can help me with this. curently i have 10.0.17763.503 version installed on my notebook (from 21.04.2009), and when i'm trying to install newest ones from intel web site, i got error: this system does not meet the minimum requirements for installing software. i have intel driver and support assistant + hp support assistant installed, but they both are saying my sistsem is updated. every other drivers installed just fine, only have problems with Intel® Core™ i7-8750H.

[banhien]

@puffypass 

Which Intel® Core™ i7-8750H drivers you are trying to install ? Where do you get it from ?

Regards.

[puffypass]

from here  https://downloadcenter.intel.com/ru/product/134906/-Intel-Core-i7-8750H-9-4-10-

i tried 26.20.100.7985 version and the previous one. 

can it be because it is a DCH driver and my sistem cannot see intel graphics card? and thats why i cannot install this driver.?

if so, i just find a solution where you need to change something in bios (advanced menu) but my bios F.10 version dont have advanced menu. so i dont know what to do now :((((

[Paul_Tikkanen]

Hi, @puffypass 

There is absolutely nothing wrong with your notebook.

Your model is one of the newer models that only have the discrete NVIDIA® GeForce® GTX 1070 graphics.

https://support.hp.com/us-en/document/c06191281

There is no onboard Intel graphics adapter in your model which is why you can't see it in the device manager and the Intel graphics driver generates the error you are getting.

See the chapter 1 of the service manual for the model series at the link below...as you can see, there is no mention of having only the Intel graphics, or the Intel/Nvidia switchable graphics.

Discrete graphics:
NVIDIA® GeForce® RTX 2070 with up to 8 GB of GDDR6 dedicated video memory (N18E-G2)
NVIDIA GeForce RTX 2060 with up to 6 GB of GDDR6 dedicated video memory (N18E-G1)
NVIDIA GeForce GTX 1660Ti with up to 6 GB of GDDR6 dedicated video memory (N18E-G0)
NVIDIA GeForce GTX 1650 with up to 4 GB of GDDR5 dedicated video memory (N18P-G0)
NVIDIA GeForce GTX 1050 with up to 4 GB of GDDR5 dedicated video memory (N17P-G0)

http://h10032.www1.hp.com/ctg/Manual/c06219881

[puffypass]

i dont get it.. does it mean that i cannot update my intel core drivers? i hope you just kidding......why hp even selling products like this?

[Paul_Tikkanen]

Why would I be kidding?

There is no onboard Intel graphics adapter.

I can't make it any more clearer than that!

The only driver you can update would be the chipset driver if you don't have the newest one installed.

https://downloadcenter.intel.com/download/29227/Chipset-INF-Utility?product=1145

I don't work for or represent HP, so I can't answer your last question.

You can contact the HP executive team at the link below, and ask them why...

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html