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‎03-30-2017 06:30 AM

HP Recommended
Product: GP70N DVDRW / Envy 15-as103na
Operating System: Microsoft Windows 10 (64-bit)

Also when I tried to add DVDRW to HP My Devices it came up as a barcode reader

1 person had the same question
4 REPLIES 4

‎03-30-2017 07:21 AM

HP Recommended

I looked up this GP70N DVDRW to see what to expect and it appears to be just an external USB DVD drive.  Please explain the process you did for  "when I tried to add DVDRW to HP My Devices"

Have you tried to run anything from the CD that came with the drive?


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‎03-31-2017 04:46 AM

HP Recommended

Hi Thanks for replying.

 

I have tried to install software again this am and failed.

 

  • Plug into powered usb
  • settings
  • devices
  • connected devices
  • HP External USB optical drive icon appears
  • Open DVDRW insert disc
  • chose what to do with disc
  • run user guide
  • english
  • cyber link media suite
  • open auto run
  • cyber link allow changes?
  • Yes
  • Media Suite
  • Install power director
  • 1628 failed to complete install
  • Install power DVD
  • 1628 failed to complete install
  • Gave up
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‎03-31-2017 05:30 AM - edited ‎03-31-2017 05:51 AM

HP Recommended

In the research for that error, it seems to blame a fault with the Windows installer.  HERE IS A YOUTUBE video that shows a workaround.  While most are experiencing the error with a game install, the fix should be the same.

 

Here is the Cyberlink MediaSuite Software, if you wish to try the software from a download.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob-139639-1#tab1

 

Or try this one  sp63340.exe

 

Here is a link to a free version

https://sharewareonsale.com/s/cyberlink-photodirector-4-sale


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‎01-23-2018 01:50 PM

HP Recommended

usb drive can read, just can't record without software.

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