cannot load software for my new HP USB External DVDRW Drive from the disc to my new HP Envy

[Readingboy]

Also when I tried to add DVDRW to HP My Devices it came up as a barcode reader

[TheOldMan]

I looked up this GP70N DVDRW to see what to expect and it appears to be just an external USB DVD drive.  Please explain the process you did for  "when I tried to add DVDRW to HP My Devices"

Have you tried to run anything from the CD that came with the drive?

[Readingboy]

Hi Thanks for replying.

I have tried to install software again this am and failed.

• Plug into powered usb
• settings
• devices
• connected devices
• HP External USB optical drive icon appears
• Open DVDRW insert disc
• chose what to do with disc
• run user guide
• english
• cyber link media suite
• open auto run
• cyber link allow changes?
• Yes
• Media Suite
• Install power director
• 1628 failed to complete install
• Install power DVD
• 1628 failed to complete install
• Gave up

[TheOldMan]

In the research for that error, it seems to blame a fault with the Windows installer.  HERE IS A YOUTUBE video that shows a workaround.  While most are experiencing the error with a game install, the fix should be the same.

Here is the Cyberlink MediaSuite Software, if you wish to try the software from a download.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob-139639-1#tab1

Or try this one  sp63340.exe

Here is a link to a free version

https://sharewareonsale.com/s/cyberlink-photodirector-4-sale

[highwayone01]

usb drive can read, just can't record without software.