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cannot run or install omen command center after windows update

HP Recommended
Omen 15 Gaming Laptop
Microsoft Windows 10 (64-bit)

This is a new Omen 15 gaming laptop.

After running windows update for the first time, Omen Command Center would no longer run.

Also, HP System Event Utility would not run.

Both were running previously.


I have installed the Command Center SDK, but when trying to install the Command Center and System Event Utility from the Microsoft Store, they both fail near the end of installation with an "Unexpected Error..." message being displayed.


I've restarted and tried again several times without success.


How can I fix this?


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@tm-say You may want to install all available windows updates, as a patch may have been released by Microsoft to resolve such issues,

if that doesn't work, I suggest you create a new user account and check if that works: click here for steps.


Meanwhile, if not done already, check the links from this related post for assistance as it has helped others: click here


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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