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Message 1 of 2
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cant connecting the spen-hp-02 model no: 905512-002

HP Recommended
hp spectre
Microsoft Windows 10 (64-bit)

 

 

1 REPLY 1
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Hi @seena76

 

Welcome to the HP Support Community. I'd be happy to assist you with the pen connectivity issue. 

 

Please try these steps - HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working

 

Try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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