cant get the laptop i ordered

[ciefred]

I ordered a laptop from your company in November (edited). At no time during the ordering process did it say a signature would be required. Once it was set to be delivered, FedEx tried delivering and would not leave it as I was not home (I work). I attempted to be at home to meet the delivery the next day and missed hours of work costing me money for FedEx to not show until after I had to return to work. The next day I went home from work again to get it and found they did not even put it on the truck that day also costing me money and missed work.   

I asked your team for a redirect of the delivery to my work address and was told a request had been out through. I called FedEx the next day and they do not have a redirect order from you. I have called customer service and topped out at a guy named antonio gomez who says they can only email FedEx. He refuses to do anything else except to tell me to wait.  

This is ridiculous. I have missed work to the tune of $250 and you all are telling me that it takes multiple business days to get FedEx a redirect order on a delivery address. Pick up the phone and call them. I have spent hours on the phone with your company and FedEx and you all could fix it in 10 minutes.   

Your employees do not understand what customer service is or how to handle issues. I know I am a nobody to your company, but my lost wages and cost of this order is a lot of money to me. I now have about $900 tied up in a product that I don't have and lost wages attempting to receive the product I already paid for and no resolution but to wait for a response. 

This is supposed to be a large gift for my wife for her birthday this weekend. I now have nothing to give her but a charging dock and a backpack for the laptop I don't even know if I will get any time soon thanks to your "customer service" reps.  

I will continue to send this message to anyone higher up in your company I can locate and I will continue to call until something is done.