cant install Google play store

[jeanmora0527]

Unable to get Google play store on the computer does not show in the apps to enable it I don't not have extended updates turned on at all has been power washed 3 times and still does not pull up the computer is up to date and has had Google play store on it before it was factory reset 

[Kuroi_Kenshi]

Hi @jeanmora0527,

Welcome to the HP Support Community! We're thrilled to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Best regards,

[jeanmora0527]

It wont show up on the computer I can not enable it it says it is downloaded on the computer but will not allow me to use google play store

[Kuroi_Kenshi · Accepted solution]

Hi @jeanmora0527,

I understand you’re unable to install or enable the Google Play Store on your computer even though it previously worked before the factory reset. Let’s go through a few steps to check what could be causing this.

Confirm the device is a Chromebook
Google Play Store is supported only on ChromeOS devices, not Windows or macOS.
Check that your device is running ChromeOS and not Windows.

Verify ChromeOS version and update channel
Go to Settings > About ChromeOS and confirm the system is fully up to date.
Make sure the device is on the Stable channel, not Developer or Beta.

Check Play Store availability setting
Go to Settings > Apps > Google Play Store.
If the Play Store section does not appear, the device may not currently support it under the active profile.

Confirm account type and restrictions
Ensure you are signed in with a personal Google account, not a managed school or work account.
Managed accounts can block Google Play Store access.

Enable Google Play Services manually
Go to Settings > Apps > Manage your apps > Google Play Services.
Confirm it is enabled and not disabled or restricted.

Check device model compatibility
Some Chromebook models support Play Store only after specific firmware updates.
If the device previously had Play Store, a reset may require re-enabling it under settings.

Check date, time, and region settings
Go to Settings > Advanced > Date and time and ensure they are correct.
Incorrect region or time can prevent Play Store services from loading.

Sign out and add the account again
Sign out of the Chromebook, restart it, and sign back in with the same Google account.
This refreshes app permissions and services.

Perform a recovery instead of Powerwash
Powerwash resets settings, but a ChromeOS Recovery reinstalls the operating system.
Using the Chromebook Recovery Utility can restore missing system components like the Play Store.

Check for disabled flags
Type chrome://flags in the address bar and reset all flags to default.
Experimental flags can interfere with Play Store visibility.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[jeanmora0527]

It still doesn't show the play store and before the laptop was factory reset when it was in developer mode the play store was on the laptop now that i did that it is still not showing up i am not sure as to why because it says on the website that this computer is compatible with the Google Play Store and i tried once to install it thinking it wasn't on here and it says its on the laptop but its not showing up to be able to enable it in the settings in the apps