cant use OMAN rewards

[nigh_angel392]

I keep getting this message on the Rewards tab and I can't find a solution, All software has been erased and reinstalled including Windows with no fix... 

Message Shown:  "We detected another HP Account associated with a Rewards account on this device. Please sign out and sign back in with the original HP Account to access rewards." 

I have tried signing out and signing back in and this is the only email address that I have ever used. 

[Echo_Lake]

@nigh_angel392

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I see you are experiencing issues with the Omen Hub rewards, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?

Keep me posted for further assistance.

[nigh_angel392]

 

Here is the snapshot of the message I get

[Echo_Lake]

@nigh_angel392

Thank you for posting back.  

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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