charging slows downthe laptop dramatically

[YigalF]

charging slows down the laptop dramatically

[Nal_NR]

Hi @YigalF,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with charging.

To be able to answer you effectively, we need some information.

Have you made any changes to your PC software or hardware?

Have you replaced the charger?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[YigalF]

No, I did not

[YigalF]

Hp Laptop S/N 5CD201DVVP

[Nal_NR]

Hi @YigalF,

Thanks for sharing the details. 

If your HP 15s-eq1000 Laptop PC (8WQ35AV) slows down significantly when charging, this could be due to several reasons, including power settings, battery issues, or even a problem with the charger itself. Here are some steps you can take to diagnose and potentially resolve the issue:

1. Check Power Settings

Adjusting the power settings can often resolve performance issues while charging.

1. Open Control Panel: Search for and open the Control Panel.
2. Power Options: Go to Power Options.
3. Change Plan Settings: Select your current power plan and click Change plan settings.
4. Change Advanced Power Settings: Click Change advanced power settings.
5. Processor Power Management: Expand Processor power management and set the Maximum processor state to 100% for both On battery and Plugged in.
6. Apply and Save: Apply the changes and save.

2. Update Drivers

Ensure that your laptop has the latest drivers, especially for the battery and power management.

1. Open Device Manager: Press Win + X and select Device Manager.
2. Battery Drivers: Expand Batteries and update the Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery drivers.
3. Update Other Drivers: Check for updates for other relevant drivers like Chipset and BIOS/UEFI.

3. Battery Health Check

Check the health of your battery using HP Support Assistant.

1. Open HP Support Assistant: Search for and open HP Support Assistant.
2. Battery Check: Run a battery check to see if there are any issues with your battery.

4. Charger Check

Ensure that the charger is providing the correct voltage and current.

1. Use Original Charger: Always use the original charger that came with your laptop.
2. Inspect Charger: Check the charger for any visible damage or fraying cables.
3. Test with Another Charger: If possible, test with another compatible charger to see if the problem persists.

Kindly check the next steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @YigalF,

Please find the next steps below.

5. Thermal Management

Charging can sometimes cause the laptop to generate more heat, leading to thermal throttling.

1. Clean Vents: Ensure the laptop’s vents are not blocked and clean them if necessary.
2. Use Cooling Pad: Consider using a cooling pad to help manage the temperature.

6. Battery Saver Mode

Ensure that the Battery Saver mode is not enabled while the laptop is charging.

1. Check Battery Saver: Click on the battery icon in the taskbar and ensure Battery Saver is turned off when plugged in.

7. BIOS/UEFI Update

An outdated BIOS/UEFI can sometimes cause performance issues.

1. Update BIOS/UEFI: Go to the HP support website and check for any BIOS/UEFI updates for your model.

8. Background Processes

High CPU or disk usage by background processes can slow down your laptop.

1. Task Manager: Open Task Manager by pressing Ctrl + Shift + Esc and check for any processes that are consuming a lot of resources.
2. End Tasks: End any unnecessary tasks or programs that are running in the background.

9. Hardware Diagnostics

Run a full hardware diagnostic to check for any underlying issues.

1. HP Hardware Diagnostics: Restart your laptop and press Esc repeatedly to enter the Startup Menu. Press F2 to open the HP PC Hardware Diagnostics tool and run a full system test.

If none of these steps resolve the issue, it may be a good idea to contact HP phone support for further assistance, as it could be a hardware-related problem.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.