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Solved!

chat with online support tech

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chrome book 14

keys not working

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I finally did get to online chat. You have to go through warranty page and three other links. The chrome book is like a laptop so you can't replace the key board. They are sending the stuff to return it for repair.
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Tried to scan a document to my computer and email. Please help.

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Hi @Sassy-67,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issue scanning document from computer and email not working on your HP PC. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Are you able to make a copy from the Printer?

Could you please elaborate more on this issue as this will help me in further assisting you?

 

In the meantime, let's start off by performing a Hard reset on the Printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

Please respond to this post with the details for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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