confirm ser# Edited hp serial number

[alfred110]

Does anyone at HP know how to check a password to sign in Microsoft word to fix the time clock on my computer Microsoft was no  help HP refused to help each time I make contact with HP I was told the serial number was no good yet that's the number on my computer

[Deep_World]

Hi @alfred110,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you trying to sign in to Microsoft Word with your Microsoft account password, or is this a local Windows password?
• When you mention the “time clock,” do you mean the system date and time on your HP Victus laptop, or a clock feature inside Word itself?
• Have you recently replaced any hardware components (like the motherboard or battery), which might affect the serial number recognition?

In the meantime, here are a few troubleshooting steps you can try:

1. Check System Date & Time Settings
   • Right-click the clock on your taskbar → select Adjust date/time.
   • Ensure “Set time automatically” and “Set time zone automatically” are turned on.
   • If the time keeps resetting, the CMOS battery inside the laptop may need replacement.
2. Microsoft Account Password Reset
   • If you’re unable to sign in to Word, try resetting your Microsoft account password at https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff... 
   • Once reset, use the new password to sign in to Word and other Office apps.
3. Verify HP Serial Number
   • On your laptop, press Fn + Esc to open the HP System Information window.
   • Confirm the serial number displayed there matches the one on the sticker. If they differ, please share that with us it helps us validate your warranty and support options.
4. Update BIOS & Windows

• Outdated BIOS or Windows settings can sometimes cause timekeeping issues.
• Go to HP Support Assistant  and check for updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[alfred110]

Do I need 1o words to get started as you requested?

[alfred110]

You wanted 10 words to get started I put my request in your system and you rejected it. I do not understand. You said  10 charters I put more than 10 words as you call them charters ..

[Deep_World]

Hi @alfred110,

Thanks for your response. 

Could you please confirm if the above troubleshooting steps shared, Have those been tried on the system.

Regards

Deep_World 

[alfred110]

I am not a tech person and the serial# is CORRECT YOUR SYSTEM DOES NOT THINK THE SERIAL # IS GOOD .

[Deep_World]

Hi @alfred110,

Thanks for your response. It looks like you’re finding difficulty with the serial number. 

Kindly please share the picture of the label on the computer that has the seral number on it on a private message . 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World