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03-14-2023 10:37 AM
Run hardware diagnostics on the printer to make sure the main components are functioning properly.
Here are the steps:- Click here
Keep me posted
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I am an HP Employee
03-20-2023 01:36 AM
After careful diagnostics in which I analysed the dump file, It was noted that Mcafe antivirus was choking the TCP/IP and hence BSOD and shutdown. After uninstalling the antivirus, things are working fine. Any solution I need to have where i have the antivirus and vpn connection .....
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