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HP Recommended
HP Laptop PC 15s-fq2000 (2D120AV)
Microsoft Windows 11

HP laptop PC 15s-fq2000 (2D120AV) from the past few days whenever I connect to secured VPN it encounters BSOD ( Blue screen on Death). Kindly help

5 REPLIES 5
HP Recommended

@Mahfooz81 

 

Welcome to the HP support community

 

What error are you getting on the blue screen?

Sandytechy20
I am an HP Employee

HP Recommended

Getting following Message:

"Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you"

kindly advice.

HP Recommended

@Mahfooz81 

 

Run hardware diagnostics on the printer to make sure the main components are functioning properly.

Here are the steps:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

After careful diagnostics in which I analysed the dump file, It was noted that Mcafe antivirus was choking the TCP/IP and hence BSOD and shutdown. After uninstalling the antivirus, things are working fine.  Any solution I need to have where i have the antivirus and vpn connection .....

HP Recommended

@Mahfooz81 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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