connectivity kit

[Anitahmuelelwa]

Hi. 

I need help with my connectivity kit. I downloaded it but It doesn't run. It only opens and show "unstall, repair and cancel" I tried to repair but same thing still pops up. What may be the problem?

[Riddle_Decipher]

@Anitahmuelelwa Thank you for posting on HP Forums,

For an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

What exactly do you mean by connectivity kit?

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please reply with the details for further assistance.

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