cooling fan issue

[scottyvan]

I am receiving the system fan error message. I opened the laptop and thoroughly cleaned the vents,etc. That did not fix the problem. I bought a replacement fan, installed it but I'm still getting the error message on startup and have verified that the fan is not spinning at all. Any suggestions on other potential issues that may prevent the fan from working? 

Thanks for any assistance,

scottyvan

[Echo_Lake · Accepted solution]

@scottyvan
Thank you for posting on the HP Support Community.

I understand you are in need of support, As you've performed relevant troubleshooting steps and it sounds like hardware related issue and fan not spinning, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.