copying software into new HP with WIN 11 Home

[LowCountryCraft]

I own software but have no CD drive on new HP laptop. Tried to copy and load outside of S Mode; getting error

message that config is incorrect, see event log or use command sxstrace.exe tool. Help! 

[Sneha_01]

HI @LowCountryCraft,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To install software on your new HP laptop with Windows 11 Home (especially if you're trying to copy it from another device), follow these steps to troubleshoot and resolve the issue:

1. Check for S Mode:

• If your laptop is still in S Mode, you won't be able to install certain applications. You can switch out of S Mode:
  • Go to Settings > System > Activation.
  • Under "Switch to Windows 11 Home," click on Go to the Store and follow the prompts.

2. Use a USB Drive:

• If you have the software installation files on a different computer, you can transfer them via a USB drive:
  • Copy the installation files from the old computer onto a USB drive.
  • Connect the USB drive to your new laptop and copy the files to your laptop.

3. Run as Administrator:

• When you try to install the software, right-click on the installer file and select Run as administrator. This can help bypass permission issues.

4. Check Compatibility:

• Ensure that the software is compatible with Windows 11. You can check the software developer's website for any updates or compatibility notes.

5. Use the Command Prompt for SxS Trace:

• If you’re getting the “configuration is incorrect” error, you can use the sxstrace.exe tool to gather more information:
  • Open Command Prompt as an administrator.
  • Type sxstrace.exe trace and press Enter.
  • Attempt to install the software again to reproduce the error.
  • Then type sxstrace.exe stoptrace to stop the trace.
  • Finally, use sxstrace.exe parse -o sxstrace.txt to create a readable log file. You can open sxstrace.txt in a text editor to review errors.

6. Check Event Viewer:

• You can also check the Event Viewer for any specific errors related to the installation:
  • Right-click on the Start button and select Event Viewer.
  • Look for any errors under Windows Logs > Application that correspond to the time you tried to install the software.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support