curser writes in the wrong cell, curser moves on it's own, docs won't save from the document

[stuhmerk]

curser moving all over, can't save some documents from the document, curser in one cell but writes in a different cell -

[A_Gayathri]

Hi @stuhmerk,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing several issues with your HP ENVY x360 laptop running Windows 11, including erratic cursor movement and difficulties saving documents. These issues could be caused by various factors, including software glitches, driver issues, or hardware problems. Here are some troubleshooting steps you can try to resolve these issues:

• Check for Updates: Ensure that Windows 11 and all your software applications are up to date. Sometimes, updates include bug fixes that can address issues like cursor movement problems.
• Restart Your Laptop: A simple restart can sometimes fix temporary software glitches that may be causing the cursor and document saving issues.
• Update Drivers: Make sure that your laptop's drivers, especially the touchpad or trackpad drivers, are up to date. You can usually find driver updates on the HP website under the support section for your specific laptop model.
• Disable Touchpad Gestures: Sometimes, touchpad gestures can cause cursor movement issues. Try disabling touchpad gestures temporarily to see if it resolves the problem. You can usually do this through the touchpad settings in the Windows Settings app.
• Run Antivirus Scan: Perform a full system scan with your antivirus software to check for malware or viruses that may be causing erratic behavior on your laptop.
• Check for Hardware Issues: If the problems persist, there may be hardware issues with your laptop's touchpad or keyboard. 
• Try an External Mouse: If you have an external USB mouse available, try connecting it to your laptop and see if the cursor behaves normally with the external mouse. This can help determine if the issue is specific to the laptop's touchpad.
• Backup and Reinstall Windows: As a last resort, you can consider backing up your important files and reinstalling Windows 11. This will reinstall the operating system and potentially fix any corrupted system files that may be causing the issues.

Refer to this document: HP PCs - Troubleshooting wireless mouse issues

HP Notebook PCs - Troubleshoot the touchpad

I hope this helps. 

Take care and have a good day.

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