cyberlink youcam app not responding

[Ekepoppin_Nllo]

the cyberlink youcam app on my hp windows 10 freezes all the time. I launch the app and use the web cam to shoot a video, and after  a while, all the buttons, including the exit (x) button don't respond. I go to task bar and click 'close window', but it doesn't  respond; it just makes a beep and remains on the screen. please help. thank you.

Note: I'm not sure if my system is (32-bit) or (64-bit), but it's windows 10, not 11.

[ub6424]

Hello @Ekepoppin_Nllo 

Sorry to hear that you are having problems ... I would like to help you.
 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results