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HP Recommended
hp officejet printer 8710

An old unused hp printer keeps showing up as one of my devices on the hp suoport assistant app as well as updates for it. How can I delete this device ???

1 REPLY 1
HP Recommended

@MHRichman 

 

Older versions of the HP Support Assistant used to have a device list format where you could remove unwanted devices.

 

I don't use HPSA but I have it installed for reference --

It appears the latest version of the HPSA application is now using the Device List as would be found in your HP Account Dashboard.

I've not found a way to manage the list of "stuff added to HP Support Assistant" within the current HP Support Assistant.

 

You can, I believe, select the unwanted device and switch OFF the automatic updates for it in Settings.

That leaves the printer in the list but should settle the update checks.

Depending on how you feel about having a record of the old printer, this might be enough.

 

That said,

The Device List in your HP Account should still work for you to remove unwanted computer / printer from the master list of your devices.

 

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

 

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

 

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

HP_Account_Dashboard_7HP_Account_Dashboard_7

 

====  ====  ====  ====  ====  ====

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.