detachable keyboard not responding

[Leo1106]

HP Envy x2 13-J002DX Detachable -  no keys responding. Typing with mouse very slow  process saw many issues, so l joined the HP community  haven't  seen

or been able to locate any information from the community . 

[Dilip_18 · Accepted solution]

Hi@Leo1106,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Keyboard issues with the HP Envy x2 Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.  
• Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
• Check this link https://support.hp.com/in-en/document/c04611757 for further help. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!