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Locked

‎02-11-2024 12:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

my 2540 HP all in one's access has been lost to the scanner.  It remains printing but I cannot open the software and run scans. I ran HPPSdr.exe, and it tells me problem with device manager.  i cannot seem to download a new one.  Help

 

Category:
1 REPLY 1

‎02-11-2024 01:59 PM

HP Recommended

@Centie48 

 

Please use HP Scan Extended software to scan:


             https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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