different options and don’t know what to do. (hard disk - (3F0) error )

[uhmFlo]

3 weeks ago i was just chilling on google when my laptop started crashing. It showed me a big blue screen with a big “:(“ on the left. It then went got me to a black screen saying “hard disk - (3F0)”. I did some research and i found that i had to do a “Component Test” but i was surprised that i didn’t have that option. It’s a whole different screen. I did some more research and also found out i had to make backups of the stuff saved on my hard disk. I don’t know how to do that. Other things said i had to download some stuff on my hard disk but i don’t know how to do that either. I thought i’d just let it be but after 3 whole mf weeks i do want my laptop to work again. What do i do now? 

p.s apologies for any grammar or spell ring mistakes. I’m originally from the Netherlands and my English is still a bit bad. 

[ub6424]

Hello @uhmFlo 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of the notebook in small letters.

Do you know someone / friend(s) who has/have better skills in computer ? We have to check a few things.

best regards

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[banhien]

@uhmFlo 

Please use the following Guide to fix

                 HP PCs - Hard disk 3F0 boot device not found error

 
Regards.