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‎09-30-2019 07:41 AM

HP Recommended
Product: Pavilion 14 notebook
Operating System: Microsoft Windows 10 (64-bit)

I have an issue with this Pavilion 14 notebook.  I would have a document open, try to save in in an existing document folder, but the computer would not be able to find the folder.  When I restart the laptop, the file folder would magically reappear.  I tried  setting the file folders to their default setting but it didn't help resolve the issue.  Any ideas?

 

Phil

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2019 12:50 PM

HP Recommended

In the event anyone else experiences the issue I did some digging and found out there was a bios update in early September; never got notified by HP (update didn't find it) but when I did the advanced troubleshooter it indicated I should check for a bios update.  Once I did the bios update the disk folders reappeared.  Hopefully they won't disappear again.

 

Phil

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1 REPLY 1

‎09-30-2019 12:50 PM

HP Recommended

In the event anyone else experiences the issue I did some digging and found out there was a bios update in early September; never got notified by HP (update didn't find it) but when I did the advanced troubleshooter it indicated I should check for a bios update.  Once I did the bios update the disk folders reappeared.  Hopefully they won't disappear again.

 

Phil

Was this reply helpful? Yes No
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