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‎08-03-2019 01:30 PM

HP Recommended
Product: HP envy
Operating System: Microsoft Windows 10 (64-bit)

I have a HP envy that was purchased with windows 8 and had office 2013 preinstalled on the computer.  I had hard drive issues and replaced the hard drive with a windows 10.  Now it says that i need an activation key to access office 2013.  How do i resolve this since i never received a key with it preinstalled.

1 REPLY 1

‎08-06-2019 02:27 AM

HP Recommended

Hi @cvandrovec53

 

Welcome to the HP Support Community. 

 

I'd suggest you contact the HP Support in your region regarding this, they should be able to help. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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