downloaded excel files can not be opened because of sure click error

[AndreasRaithel]

reopen also does not work !
What is a feasable solution not to have NO issues with downloaded files form trusted sources?
Using current Edge Browser

[BeemerBiker]

"Sure Click Error 19" generally refers to a problem with the HP Sure Click security feature on a computer, where the error code 19 indicates a failure to initialize or properly load the Sure Click application, often related to issues with drivers or system configurations, preventing the security layer from properly protecting your browser activity

Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. 

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

[AndreasRaithel]

HP ZBook Power 16 Zoll G11 Mobiler Workstat

Produktnummer: 86829EA#ABD
Seriennummer: 5C04452M08

all Updates are current

[BeemerBiker]

Strange, none of those numbers work when looking up your device but 9A675AV was good.  

This seems to be the installer for sure click.

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148634.exe

It is named Sure Run and I found it here

https://support.hp.com/us-en/drivers/hp-zbook-power-16-inch-g11-mobile-workstation-pc/model/21021626...

[AndreasRaithel]

Hy,

this on ths HP support

This in on my machine:

It is frustrating that I bought this power machine and have to struggle with such problems.

I need to open up to 100 downloads per day from multiple and daily changing customers. What could be the soluiton, to install the old version of this tool?

And it's HP ...