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HP Recommended
hp notebook 15-bs021ne
Microsoft Windows 7 (64-bit)

I have installed window 7 professional 64 bit on my hp notebook 15-bs021ne. unfortunatly the drivers for windows 7 is not showing in hp driver support website. kindly let me have the drivers for windows 7 64 bit.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if the drivers from the 15-ay000 model series works for your model.

 

It has the same 6th gen core processor series and Skylake chipset as your model has.

 

Do not use any of the BIOS or firmware files.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300

 

In addition, you will need the USB3 driver which is not listed on the ay000 support page...

 

This package contains the Intel USB 3.0 eXtensible Host Controller Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

See if the drivers from the 15-ay000 model series works for your model.

 

It has the same 6th gen core processor series and Skylake chipset as your model has.

 

Do not use any of the BIOS or firmware files.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300

 

In addition, you will need the USB3 driver which is not listed on the ay000 support page...

 

This package contains the Intel USB 3.0 eXtensible Host Controller Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

HP Recommended

Thanks for your response. Unfortunately the Bluetooth driver is not working. All other drivers are okay. How can I fix this.

HP Recommended

You're very welcome.

 

What model wifi adapter does your notebook have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

 

You have to install the corresponding model bluetooth driver for the model wifi adapter your notebook has.

HP Recommended

I tried but it showing an error KERNEL32.dll doesn’t containing driver path for this. And my keyboard is  not working properly. I tried the usb keyboard, it also not working properly. I uninstalled the driver from device manager and tried again. But it occurre the same problem. Only esc and enter key is working.

HP Recommended

You didn't answer my question...

 

What model wifi adapter does your notebook have?

 

Use the W10 touchpad driver from your notebook's support page.  It should contain the W7 drivers.

 

As far as why the keyboard isn't working, unfortunately, that I do not know.

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