• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hi, i have been trying to install new graphics drivers for my laptop that has the ryzen 5 5625u cpu with integrated graphics, when i run the installation software nothing happens the green progress bar finishes and then nothing happens i can just use my pc normally. The driver in question is 31.0.21910.4002 Rev.A i will include the log from the last installation attempt.

 

==================== HP Update Package Start : 11/20/2025 6:34:41 PM ====================
- LogPath : c:\SWSetup\SP152910\HPUP_20251120183441.log
- GUIMode : False
- Timeout : 0
[11/20/2025 6:34:41 PM][ACT] Manage Certificate for HP Signature
[11/20/2025 6:34:42 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\HPUP.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\HPUP.exe : HP Inc.
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A69742FC1C73960E645DC5D290A6973EF761140C
[11/20/2025 6:34:42 PM][INF][ManageCertificate] Matched Certificate is found in Store
[11/20/2025 6:34:42 PM][ACT] Validate Certificate Status on Security Catalog
[11/20/2025 6:34:42 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\Package.cat : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\Package.cat : HP Inc.
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A04C4E4DA415627A4682AE6AE0B0AF9CEF225E40
[11/20/2025 6:34:42 PM][INF] Certificate Status on Security Catalog : Valid
[11/20/2025 6:34:42 PM][ACT] Validate Package Content Integrity by Security Catalog
[11/20/2025 6:34:47 PM][INF] Package Content : Valid
[11/20/2025 6:34:47 PM][ACT] Lookup for Install Script to execute
[11/20/2025 6:34:47 PM][ACT] Execute Install Script
[11/20/2025 6:34:47 PM][INF][ExecuteInstaller] Execute Info : C:\WINDOWS\System32\cmd.exe /c "c:\SWSetup\SP152910\Install.cmd"
[11/20/2025 6:34:47 PM][INF][ExecuteInstaller] Execution Start Time : 11/20/2025 6:34:47 PM
[11/20/2025 6:34:50 PM][INF][ExecuteInstaller] Execution Exit Time : 11/20/2025 6:34:50 PM
[11/20/2025 6:34:50 PM][INF][ExecuteInstaller] Execution Exit Code : 0
[11/20/2025 6:34:50 PM][INF] Execute Install Script with ExitCode - 0
[11/20/2025 6:34:50 PM][ACT] Manage Certificate for HP Signature
[11/20/2025 6:34:50 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:50 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:50 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\HPUP.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\HPUP.exe : HP Inc.
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A69742FC1C73960E645DC5D290A6973EF761140C
[11/20/2025 6:34:50 PM][INF][ManageCertificate] Matched Certificate is found in Store

 

Has anyone managed to install it?

1 REPLY 1
HP Recommended

@esparica, Welcome to the HP Support Community! We're stoked to have you on board!

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running!

 

Best regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.