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11-20-2025 10:47 AM
Hi, i have been trying to install new graphics drivers for my laptop that has the ryzen 5 5625u cpu with integrated graphics, when i run the installation software nothing happens the green progress bar finishes and then nothing happens i can just use my pc normally. The driver in question is 31.0.21910.4002 Rev.A i will include the log from the last installation attempt.
==================== HP Update Package Start : 11/20/2025 6:34:41 PM ====================
- LogPath : c:\SWSetup\SP152910\HPUP_20251120183441.log
- GUIMode : False
- Timeout : 0
[11/20/2025 6:34:41 PM][ACT] Manage Certificate for HP Signature
[11/20/2025 6:34:42 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\HPUP.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\HPUP.exe : HP Inc.
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A69742FC1C73960E645DC5D290A6973EF761140C
[11/20/2025 6:34:42 PM][INF][ManageCertificate] Matched Certificate is found in Store
[11/20/2025 6:34:42 PM][ACT] Validate Certificate Status on Security Catalog
[11/20/2025 6:34:42 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:42 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\Package.cat : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\Package.cat : HP Inc.
[11/20/2025 6:34:42 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A04C4E4DA415627A4682AE6AE0B0AF9CEF225E40
[11/20/2025 6:34:42 PM][INF] Certificate Status on Security Catalog : Valid
[11/20/2025 6:34:42 PM][ACT] Validate Package Content Integrity by Security Catalog
[11/20/2025 6:34:47 PM][INF] Package Content : Valid
[11/20/2025 6:34:47 PM][ACT] Lookup for Install Script to execute
[11/20/2025 6:34:47 PM][ACT] Execute Install Script
[11/20/2025 6:34:47 PM][INF][ExecuteInstaller] Execute Info : C:\WINDOWS\System32\cmd.exe /c "c:\SWSetup\SP152910\Install.cmd"
[11/20/2025 6:34:47 PM][INF][ExecuteInstaller] Execution Start Time : 11/20/2025 6:34:47 PM
[11/20/2025 6:34:50 PM][INF][ExecuteInstaller] Execution Exit Time : 11/20/2025 6:34:50 PM
[11/20/2025 6:34:50 PM][INF][ExecuteInstaller] Execution Exit Code : 0
[11/20/2025 6:34:50 PM][INF] Execute Install Script with ExitCode - 0
[11/20/2025 6:34:50 PM][ACT] Manage Certificate for HP Signature
[11/20/2025 6:34:50 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[11/20/2025 6:34:50 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[11/20/2025 6:34:50 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP152910\HPUP.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP152910\HPUP.exe : HP Inc.
[11/20/2025 6:34:50 PM][INF][ValidateCertificate] HPUP Cert Thumprint : A69742FC1C73960E645DC5D290A6973EF761140C
[11/20/2025 6:34:50 PM][INF][ManageCertificate] Matched Certificate is found in Store
Has anyone managed to install it?
11-22-2025 04:27 PM
@esparica, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!
Need help finding your product number? No worries! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you get back up and running!
Best regards,
Garp_Senchau
I am an HP Employee