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‎06-26-2019 04:17 AM

HP Recommended
Product: hp elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

hello
I'd like to update the bios on the laptop but I forgot my administrator password. is an option to get rid of this password or not change it. except that the chip changes to the new one. The bios battery does not help

 

 

1 REPLY 1

‎06-26-2019 07:20 AM

HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

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