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- HP Community
- Notebooks
- Notebook Software and How To Questions
- entered incorrect email address during setup new laptop

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01-02-2017 05:37 PM
during setup of a new H.P Note book I entered incorrect email address on both a new
microsoft acct, and Outlook16. My problem is what steps to take and in what order to perform them in to verify this I must pick a differant email address and be able to verify it in new microsoft ,thats been created with the wrong email add.been struggling with this for 3+ weeks? any help will be greatly appreciate. Thank You
01-02-2017 08:37 PM
Hello nicric
I'll try to help best I can. Normally if you're having Microsoft Acccount issues, its best to ask Microsoft.
So I don't understand how you are having difficulty changing email addresses, but perhaps I am misunderstanding you.
Are you able to log into the new computer with the wrong email address now or is the the problem that you don't know what the wrong email address is and you cannot log in?
If you are able to log in but want to change Microsoft Account to log in with, its easy to just create a new user account for the computer, then delete the first one.
Or
You can go to Microsoft and change or add another email account alias.
In Office, just create another email account.
IF you cannot log in at all, it would be faster at this point to just do a recovery back to factory settings and start over.
This means wiping the computer and reloading Windows to a new state. You would need to reinstall Office again and setup your account. This will be easy if you have the key and Office software to reinstall with.
How to recover an HP computer back to factory settings.
If none of this works for you, then you would need to give more exact details as to what you are trying to do.
Let me know what I can do.