equal keyboard key not work even with onscreen keyboard

[embong147]

hello ,

i just format my computer as i upgrading my computer with m.2 ssd. My EQUAL key work fine but the omen command key doest not work, after i fix the omen command key problem, i realize that my equal button does not work how ever the plus still can be use. how do i solved this? Thank you in advance

[Jeet_singh · Accepted solution]

Hi @embong147,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the equal key on your HP notebook stopped working after the recent installation. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to use an external keyboard and check if that works?

Have you tried to uninstall and reinstall the keyboard drivers?

In the meantime, let's try these steps here:

First off, we need to establish if the issue is hardware or software related. In order to do this please perform a few steps. Let’s do a hard reset first.

Steps:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger.

Then we need to check in the command prompt outside of windows to see if all the keyboard characters work correctly to isolate the issue correctly to a hardware or software failure.

Steps to do it:

• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager.

For further assistance please visit these links: HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

I would suggest please update the BIOS and Chipset drivers on your PC from our HP Support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If you have followed the steps suggested and still having the issue, I would suggest here is to uninstall Omen control software - Once done restart the PC

Now check if the equal key is working or not.

If the key is working, I would suggest you try to install the Omen control software from HP Recovery manager, for more click here: HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 10)

Please respond to this post with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,