error status 0xc000012f

[cm_hayden]

I keep getting the pop-up error status 0xc000012f that says C:\Windows\System32\MSVCP120.dll is missing. This started after the latest rounds of Windows updates. I've tried methods found on google but nothing seems to work.

[KrazyToad]

Hi @cm_hayden

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that you are getting a " C:\Windows\System32\MSVCP120.dll " error.

I'd like to help.

May I know since when are you facing this issue?

I suggest you try a System Restore to an earlier date before the issue started.

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Let me know how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Solution Accepted and Kudos Buttons.

[JZozula]

Hi! I'm having the same error message pop up when I try to open itunes and Acrobat Reader. This started after my last system update and I've already tried restoring to an earlier version of windows but that hasn't helped.

I've contacted microsoft support three times. We've done the ISO file fix, SFC scan and system restore. Nothing is fixing this problem.

HELP PLEASE!

[KrazyToad]

Hi @cm_hayden

Since the issue persists, I suggest you take a Backup of your computer and perform a System Recovery to Factory Settings.

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

If you are unable to access the Recovery Partition, please contact our Phone Support to order the Recovery Media.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
 

Thank you.

If the information I've provided was helpful, give us some reinforcement by clicking the Solution Accepted and Kudos Buttons.