exception code 0xe06d7363

[JamesTee67]

exception code 0xe06d7363 how do I fix this

[sandytechy20]

@JamesTee67

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

[JamesTee67]

The Laptop that I have is:

HP 15s - fq1012na I was printing from Microsoft Publisher in colour. the protection code 0xe06d7363 came up on the screen. I can no longer print in colour from the machine. It will print only black and white, even if I select colour print. I have tried to reset the computer to the original settings. However, the problem still exists. How can I solve this?

[Echo_Lake · Accepted solution]

@JamesTee67

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.