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HP Recommended

my cousin has this HP Pavilion G6 she forgot the password for it and can no longer access her email that she used to set it up and we already tried 15 different passwords that she has used in the past and none of them are the right password so right now she just wants me to factory reset the laptop I have no serial number on it the sticker is so faded I can't see it but it's a Windows 8 and everything that I looked up said to press f11 repeatedly until the control panel pops up and I've been pressing f11 and nothing is popping up I have no idea what to do from here to factory reset

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HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.