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Locked

‎05-04-2022 02:59 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W7AV)
Operating System: Microsoft Windows 11

My computer sometimes speeds up the fans and they don't stop, they remain at a constant speed, without running any application or anything, I restart the computer and when it starts up it returns and stays in that accelerated mode... the only way it works stops is when I turn it off and come back and turn it on... the HP command center - system control, shows as if the computer is hot... but when I touch it it is totally cold and the air that comes out is cold too... I would like to know what's going on, Im full updated, and I dont have any heavy or special/demanding app installed. 

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