finger and windows hello do not working in 10 windows

[amirhosein1377]

my windows hello and finger printer do not working

[VikramTheGreat]

Hi @amirhosein1377,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If fingerprint login and Windows Hello are not working on your HP PC running Windows 10, here’s a step-by-step guide to help you fix it:

1. Check Windows Hello Settings

• Go to Settings > Accounts > Sign-in options.
• Under Windows Hello Fingerprint, check if it says “This option is currently unavailable” or “Set up”.
• If it’s unavailable, continue with the steps below.

2. Update Biometric Drivers

• Press Windows + X > Device Manager.
• Expand Biometric Devices.
• Right-click your fingerprint sensor (e.g., Synaptics, Validity, Goodix) > Update driver.
• Choose Search automatically for updated driver software.

If it’s missing:

• Go to HP’s support site and download the fingerprint driver for your model.

3. Enable Biometric Devices in Group Policy

• Press Windows + R, type gpedit.msc, and press Enter.
• Navigate to: Computer Configuration > Administrative Templates > Windows Components > Biometrics
• Double-click Allow the use of biometrics > Set to Enabled.
• Also, enable Allow users to log on using biometrics.

4. Check Windows Services

• Press Windows + R, type services.msc, and press Enter.
• Find Windows Biometric Service.
• Make sure it’s running and set to Automatic.

5. Re-register Fingerprint

• Go to Settings > Accounts > Sign-in options.
• Remove any existing fingerprints.
• Click Set up under Windows Hello Fingerprint and follow the prompts.

6. Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Hardware and Devices troubleshooter.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat