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‎06-26-2019 03:45 PM

HP Recommended
Product: envy 13-ah0003na
Operating System: Microsoft Windows 10 (64-bit)

Hi there, can someone help me to fix the finger print setting? it doesn't work now. I have uninstalled its driver and replaced by the same one from HP driver download web side. No improvement at all.  

1 REPLY 1

‎06-28-2019 06:07 PM

HP Recommended

@lcsh Welcome to HP Forums Community!

If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?
If not, Click here for steps on how to get that done.

 

While you respond to that, I have a few steps that should help:

Follow the below steps:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

For more details information: Click here (works for both Windows 8 & Windows 10)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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